TERMS & CONDITIONS

Last updated August 29, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange . Please see below for more information on our return policy.

RETURNS

RITMSCENAR® for personal devices are covered by a 30-day money back guarantee.
If you are not completely satisfied with your SCENAR device, for any reason, you can return it within 30 days from the date of purchase for a refund (excludes training and shipping costs) – minus a 20% restocking fee – provided it is in the original box and free from damage.

Customer claims are rejected if:

the product has been subjected to any mechanical damage resulting from an accident, fire, acts of nature, or acts of God the manufacturing serial numbers, labels, seals are damaged or removed, or any other labeling identifying the product is damaged or removed
the seals are broken or the product contains any other signs of unwarranted access (repair)
the product contains the defects resulting from:
inappropriate transportation and storage conditions (no original package during the transportation, hyper humidity, aggressive environment, any signs of foreign objects, animals and insects, effect of liquid, etc.)
inappropriate treatment (overload, mechanical, thermal or electric dam-ages, bent contacts, cracks, spalling, dents and impact marks, completely or partially changed shape of the device);
using low quality or inappropriate accessories

RETURN PROCESS

To return an item, please email customer service at scenar.usa@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging , and mail your return to the following address:

RITM SCENAR OKB, Inc.
Attn: Returns
RMA #
112 NW 24TH ST
STE 306
FORT WORTH, TX 76164-8578
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

RETURN MATERIAL AUTHORIZATION-RITMSCENAR OKB, Inc. PDF file

Warranty information

RITMSCENAR SCENAR devices come with a warranty package that includes a 2-year limited warranty. RITMSCENAR OKB, Inc. will repair, free of charge, any defects due to faulty materials or workmanship for two years from the date of purchase as long as the warranty seal is intact and there is no visible damage and it is accompanied with a warranty form. This warranty does not cover part failure due to normal wear or equipment abuse. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces. For further detail of warranty coverage and warranty repair information, click here or contact us.

Download RITM OKB ZAO warranty card in PDF file

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange . Please allow at least seven (7) days from the receipt of your item to process your return or exchange . We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

SCENAR devices can be used:

at home by doctor’s prescription to relief pain after various injuries and traumas;
by medical professionals in medical and prophylactic institutions – as an independent remedy as well as combined with other treatments.

Delivery policy

We are committed to providing you with the best possible service. Generally, most items are in stock and can be shipped within 24 hours.

Any licensed practitioner can order directly through our site.

The selling directly to a non-licensed person:
We will send the order after receiving the payment and letter of medical necessity or Rx within 24 hours.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+1 (989) 272-3627
scenar.usa@gmail.com