SUPPORT

FDA CLASSIFICATION!

RITMSCENAR  devices were recently cleared by the FDA for pain-relief.

K092117.pdf

SCENAR transcutaneous electrostimulators are designed for delivering general noninvasive treatment via human skin areas for relief and management of a chronic and acute pain, as adjunctive treatment in the management of post-surgical and post-traumatic pain.

SCENAR devices can be used:

• at home by doctor’s prescription to relief pain after various injuries and traumas;
• by medical professionals in medical and prophylactic institutions – as an independent remedy as well as combined with other treatments.

Delivery policy

We are committed to providing you with the best possible service.

Generally, most items are in stock and can be shipped within 24 hours.

Warranty information

RITMSCENAR SCENAR devices come with a warranty package that includes a 2-year limited warranty. RITMSCENAR OKB, Inc. will repair, free of charge, any defects due to faulty materials or workmanship for two years from the date of purchase as long as the warranty seal is intact and there is no visible damage and it is accompanied with a warranty form. This warranty does not cover part failure due to normal wear or equipment abuse. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces. For further detail of warranty coverage and warranty repair information, click here or contact us.

Download RITM OKB ZAO warranty card in PDF file

RETURN MATERIAL AUTHORIZATION-RITMSCENAR OKB, Inc. PDF file

Refund policy

RITMSCENAR devices are covered by a 30-day money back return policy. If you are not completely satisfied with your RITMSCENAR device, for any reason, you can return it within 30 days from the date of purchase for a refund (excludes training, electrodes, accessories and shipping costs) – minus a 20% re-stocking fee – provided it is in the original box and free from damage. Customer is responsible for all return shipping charges.

Privacy policy

If you have any questions, please contact:

RITMSCENAR OKB, Inc.

Toll free: +1 (989) 272-3627

scenar.usa@gmail.com

Most of the problems with RITMSCENAR devices about 60% come from using discharged or faulty batteries; the other 35% are mechanical damages of the devices.

The faulty rate of SCENAR Home and Sport is extremely low – less than 1%. Sport D has a higher faulty rate due to LCD issues that already have been rectified. Over 85% of the Sport D problems resolve by replacing the battery and resetting the device.

SCENAR Pro and SCENAR Pro+ faulty rate is also very low.

SCENAR Home, SCENAR Sport, SCENAR Sport D
The most common problems with the devices are listed in the table below:

RITMSCENAR_Troubleshooting_Guide.pdf